Privacy Policy

Frozen Fund is operated in Australia by Stock Marketed ("we", "us"). This policy explains what personal information we handle and how, in line with the Australian Privacy Principles.

1. What we collect

• Account details you give us: your email, business name and phone number.
• Campaign details: the areas, filters, designs and mail you create.
• Enquiries: when someone scans a postcard QR code or fills in a form, we store what they submit (such as name, phone, email and message) so it reaches you as a lead.
• Payment: handled by Stripe. We do not see or store your full card number.
• Usage: basic, privacy-friendly analytics (page views and referrers) to understand traffic.

2. How we use it

To run and post your campaigns, take payment, deliver leads and enquiries to you, reply to messages, keep the Service secure, and improve it. We do not sell your personal information.

3. Who we share it with

Only the service providers we need to run Frozen Fund, and only for that purpose:

• Stripe — payment processing.
• PostGrid — printing and posting your mail.
• Supabase — secure database and hosting.
• Vercel — website hosting and analytics.
• Google (Gemini) — powers the assistant that drafts replies to enquiries sent to us.

Some of these providers may store data outside Australia (for example in the United States). We only use reputable providers with their own security and privacy commitments.

4. Public building data

Building and energy information used for targeting comes from public sources such as the NABERS / Commercial Building Disclosure register and public address data. Mail is addressed to a role or business (for example "The Facilities Manager" or "The Homeowner"), not to a named person.

5. Cookies and analytics

We use privacy-friendly analytics that count visits and referrers without building advertising profiles of you. We do not run third-party advertising trackers.

6. How long we keep it

We keep your account and campaign data while your account is active and as needed for our records, legal and tax obligations. You can ask us to delete your account data (see below).

7. Your rights

You can ask us to access, correct or delete the personal information we hold about you. Email us and we will help.

8. Security

We take reasonable steps to protect your information, including encrypted connections and access controls. No system is perfectly secure, so we cannot guarantee absolute security.

9. Contact and complaints

Email hello@frozenfund.com for any privacy question or request. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

10. Updates

We may update this policy. Material changes will be noted here with a new date.